UX & Content Strategy

Narhwall (In Progress)

Narhwall is an IoT Platform with wireless sensor data acquisition and cloud storage, designed to simplify application development and launch.

  • Customer Research:

    - Assisted with researching existing IoT platforms to identify the key feature requirements.
    - Conducted customer research interviews with IoT application developers.

  • Content Strategy:

    - Defined the main positioning statements for the product.
    - Created content for web marketing highlight the PaaS startup offering's key value proposition and market differentiating features.

NearMe (In Progress)

NearMe is a web app for users to obtain intelligent and custom recommendations on nearby or local events, activities, restaurants, places to visit, etc.., based on their age, gender, location, and their preferences.

  • User Research:

    - Performed user research through interviews and online surveys to understand target users' process for finding local events and their experience with existing apps such as Meetup, Yelp, Eventbrite etc.,.

  • Competitive Analysis:

    - Examined existing apps to identify areas of improvement and opportunities for NearMe.

  • UX Design: - Created wireframes using Balsamiq illustrating the skeletal outline of the app structure, functionality, information architecture, and user flow.

SmartShield (May 2016)

“SmartShield” is a low-cost power-efficient wireless Smart Lock product developed for expanding the portfolio of a large construction manufacturer into a new industry.

  • User Research and Concept Validation:

    - Conducted market research and user research to identify target market, user pain points and competition.
    - Interviewed buyers, influencers, as well as sales people to understand consumer behaviour and buying decision process.

  • Prototyping:

    - Defined feature scope and MVP based on market research as well as client’s product portfolio and market standing.
    - Collaborated closely with Designers to create prototype and validate design.
    - Led project execution from idea creation and validation to prototype development.
    - Demonstrated prototypes to client and focus groups to gather feedback.

UI Health (October 2015 - December 2016)

  • Employee Engagement:

    - Managed the monthly newsletter as part of the employee engagement initiative. Planned informational health articles, employee feature columns, etc., by coordinating with multiple teams across the organization.

  • Content Marketing:

    - Created 35+ articles in less than 18 months educating target audience on health issues as well as highlighting the expertise of each department for the healthcare system’s blog and social media channels.
    - Collaborated with leadership from different departments to create web marketing and content strategy highlighting their expertise and competitive advantage.

Mediciti Hospitals (June 2013 - November 2014)

Successfully executed a brand strategy for the health system (2 hospital facilities and the affiliated medical school).

  • Market Research:

    - Implemented patient and visitor surveys to evaluate patient and visitor experience.
    - Identified areas for improvement and presented analysis to hospital management.

  • Content Marketing:

    - Collaborated with IT and design teams to redesign a new website with content highlighting the key specialties of the hospital system.


Resume

One-page downloadable summary of my work experience and accomplishments.

Startup & Consulting

Focused on identifying and targeting business goals, validating product-market fit at various stages

Product Management

End to end ownership focused on developing and driving strategy. Specialize in analyzing and improving ROI.